APA Style
Gallagher, Richard S.. (2013).
The Customer Service Survival Kit : what to say to defuse even the worst customer situations .
New York:
Amacom.
Chicago Style
Gallagher, Richard S..
The Customer Service Survival Kit : what to say to defuse even the worst customer situations.
New York:
Amacom,
2013.
Text.
MLA Style
Gallagher, Richard S..
The Customer Service Survival Kit : what to say to defuse even the worst customer situations.
New York:
Amacom,
2013.
Text.
Turabian Style
Gallagher, Richard S..
The Customer Service Survival Kit : what to say to defuse even the worst customer situations.
New York:
Amacom,
2013.
Print.