Murley, Peter Editor mixed material bibliography Vermont Gower 1997 en English

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xxxiv, 611 p. : Illust. ; 24 cm In a world dominated by look-alike products at similar prices, superior customer service may be the only available route to competitive advantage. This Gower Handbook brings together no fewer than 33 professionals in the field, each one a recognized expert on his or her subject. Using examples and case studies from a variety of businesses, they examine the entire range of customer service activities, from policy formulation to telephone technique. Customer services--Management 658.812 9780566076886 e-Library Universitas Pertamina Be Global Leader 658.812 MUR h 5876/PUP/2017 Perpustakaan Universitas Pertamina 658.812 MUR h c.1 Handbook_of_Customer_Service.jpg.jpg 1824 2018-05-18 13:36:28 2025-06-05 10:06:32 machine generated