APA Style
Sasser, W. Earl, Jr., Hart, Christopher W. L., Heskett, James L.. (1991).
The Service Management Course : cases and readings .
New York:
The Free Press.
Chicago Style
Sasser, W. Earl, Jr., Hart, Christopher W. L., Heskett, James L..
The Service Management Course : cases and readings.
New York:
The Free Press,
1991.
Text.
MLA Style
Sasser, W. Earl, Jr., Hart, Christopher W. L., Heskett, James L..
The Service Management Course : cases and readings.
New York:
The Free Press,
1991.
Text.
Turabian Style
Sasser, W. Earl, Jr., Hart, Christopher W. L., Heskett, James L..
The Service Management Course : cases and readings.
New York:
The Free Press,
1991.
Print.