Michaels, Ed, Primary Author Axelrod, Beth Primary Author Handfield-Jones, Helen Primary Author mixed material bibliography Massachusetts Harvard Business School 2001 en English

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xxiii, 200 P. : Illust, ; 24 cm Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace?" "Fred Reichheld, author of the bestselling book The Loyalty Effect, argues that loyalty is still the fuel that drives financial success - even, and perhaps especially, in today's volatile, high-speed economy - but that most organizations are running on empty. Why? Because leaders too often confuse profits with purpose, taking the low road to short-term gains at the expense of employees, customers, and ultimately, investors. In a business environment that thrives on networks of mutually beneficial relationships, says Reichheld, it is the ability to build strong bonds of loyalty - not short-term profits - that has become the "acid test" of leadership." "Based on extensive research into companies from online start-ups to established institutions - including Harley-Davidson, Enterprise Rent-A-Car, Cisco Systems, Dell Computer, Intuit, and more - Reichheld reveals six bedrock principles of loyalty upon which leaders build enduring enterprises. Leadership Personnel Management Employee Motivation Executive Ability Employees--Recruiting Employee Retention 658.407 9781578514595 e-Library Universitas Pertamina Be Global Leader 658.407 MIC w 4234/PUP/2017 Perpustakaan Universitas Pertamina 658.407 MIC w c.1 The_War_for_Talent.jpg.jpg 2119 2018-07-19 11:13:34 2018-07-22 14:01:04 machine generated