APA Style
Cleveland, Brad. (2012).
Call Center Management on Fast Forward : succeeding in the new era of customer relationships .
Colorado:
ICMI Press.
Chicago Style
Cleveland, Brad.
Call Center Management on Fast Forward : succeeding in the new era of customer relationships.
Colorado:
ICMI Press,
2012.
Text.
MLA Style
Cleveland, Brad.
Call Center Management on Fast Forward : succeeding in the new era of customer relationships.
Colorado:
ICMI Press,
2012.
Text.
Turabian Style
Cleveland, Brad.
Call Center Management on Fast Forward : succeeding in the new era of customer relationships.
Colorado:
ICMI Press,
2012.
Print.