APA Style
Bitner, Mary Jo, Zeithaml, Valarie A.. (2000).
Services Marketing : integrating customer focus across the firm (Ed. 2nd).
Boston:
McGraw-Hill.
Chicago Style
Bitner, Mary Jo, Zeithaml, Valarie A..
Services Marketing : integrating customer focus across the firm.
Ed. 2nd
Boston:
McGraw-Hill,
2000.
Text.
MLA Style
Bitner, Mary Jo, Zeithaml, Valarie A..
Services Marketing : integrating customer focus across the firm.
Ed. 2nd
Boston:
McGraw-Hill,
2000.
Text.
Turabian Style
Bitner, Mary Jo, Zeithaml, Valarie A..
Services Marketing : integrating customer focus across the firm.
Ed. 2nd
Boston:
McGraw-Hill,
2000.
Print.