Bergevin, Real Primary Author Siegel, Winston Primary Author Simpson, Bruce Primary Author Kinder, Afshan Primary Author mixed material bibliography Ontario John Wiley & Sons 2010 en English

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xviii, 366 p. : Illust. ; 24 cm The call center industry is one of the world's most rapidly growing and fastest changing. For call center managers or anyone who just wants the inside scoop on this exciting field, this guide is a must-read. Loaded with best practices from the most successful call centers around the world, Call Centers For Dummies covers everything you need to know, whether you're just setting up shop or looking to improve your operations Customer services--Management Call centers--Management 658.812 9780470677438 e-Library Universitas Pertamina Be Global Leader 658.812 BER c 5982/PUP/2017 Perpustakaan Universitas Pertamina 658.812 BER c c.1 Call_centers_for_dummies.jpg.jpg 2465 2018-08-01 10:25:52 2018-08-10 10:17:17 machine generated