APA Style

Wirtz, Jochen, Lovelock, Christopher H.. (2011). Service Marketing : people, technology, strategy (Ed. 7th). Boston: Pearson.

Chicago Style

Wirtz, Jochen, Lovelock, Christopher H.. Service Marketing : people, technology, strategy. Ed. 7th Boston: Pearson, 2011. Text.

MLA Style

Wirtz, Jochen, Lovelock, Christopher H.. Service Marketing : people, technology, strategy. Ed. 7th Boston: Pearson, 2011. Text.

Turabian Style

Wirtz, Jochen, Lovelock, Christopher H.. Service Marketing : people, technology, strategy. Ed. 7th Boston: Pearson, 2011. Print.