APA Style

Scott, Dru, Irma Andriani. (2003). Customer Satisfaction . Jakarta: Lutan Edukasi.

Chicago Style

Scott, Dru, Irma Andriani. Customer Satisfaction. Jakarta: Lutan Edukasi, 2003. Text.

MLA Style

Scott, Dru, Irma Andriani. Customer Satisfaction. Jakarta: Lutan Edukasi, 2003. Text.

Turabian Style

Scott, Dru, Irma Andriani. Customer Satisfaction. Jakarta: Lutan Edukasi, 2003. Print.