APA Style
Zeithaml, Valerie A., Bitner, Mary Jo, Gremler, Dwayne D.. (2013).
Services Marketing : integrating customer focus across the firm (Ed. 6th).
New York:
McGraw Hill.
Chicago Style
Zeithaml, Valerie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : integrating customer focus across the firm.
Ed. 6th
New York:
McGraw Hill,
2013.
Text.
MLA Style
Zeithaml, Valerie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : integrating customer focus across the firm.
Ed. 6th
New York:
McGraw Hill,
2013.
Text.
Turabian Style
Zeithaml, Valerie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : integrating customer focus across the firm.
Ed. 6th
New York:
McGraw Hill,
2013.
Print.