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Quality is Just the Beginning: managing for total responsiveness



Arguing that product quality and customer satisfaction are insufficient as corporate goals, this work contends instead that to achieve wide-ranging business transformation, front-line decision makers must focus on improved responsiveness both inside and outside the organization.


Availability

3861/PUP/2017658.562 LEV q c. 1Perpustakaan Universitas PertaminaAvailable

Detail Information

Series Title
-
Call Number
658.562 LEV q
Publisher McGraw Hill : New York.,
Collation
xii, 206 p. : Illust. ; 23 cm
Language
English
ISBN/ISSN
9780071134521
Classification
658.562
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Specific Detail Info
-
Statement of Responsibility
Department(s)

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