5560 434 10 the 39 essential rules for delivering sensational service Cockerell, Lee Primary Author mixed material 9780770435608 New York Crown publishers 2013 The_Customer_Rules%2C_the_39_essential_rules_for_delivering_sensational_service.jpg.jpg Harvard Business Review Primary Author mixed material 9781422133446 Massachusetts Harvard Business School 2011 HBR%27s_10_Must_Reads_the_Essentials.png.png from the basics to best-in-class Turner, Robert W. Primary Author mixed material 9781604270631 Florida J.Ross 2011 Supply_Management_and_Procurement.jpg.jpg Bolton, William Primary Author mixed material 9780582228207 Essex Longman Scientific & Technical 1994 production_planning_and_control.jpg.jpg Harvard Business Review Primary Author mixed material 9781422189870 Massachusetts Harvard Business Review 2013 HBR%27s_10_Must_Reads_on_Teams.jpg.jpg strategic and tactical decisions Heizer, Jay Primary Author Render, Barry Primary Author mixed material 9780134399850 New Jersey Prentice Hall 1996 Production_and_Operations_Management%2C_strategic_and_tactical_decisions.jpg.jpg Agio, Mario Editor Alù, Andrea Editor mixed material 9781107014145 New York Cambridge University 2013 Optical_Antennas.jpg.jpg Ihlen, Øyvind Editor Bartlett, Jennifer Editor May, Steve Editor mixed material 9781118721384 West Sussex Wiley-Blackwell 2014 The_Handbook_of_Communication_and_Corporate_Social_Responsibility.jpg.jpg Higgins, Robert C. Primary Author mixed material 9780071164474 Boston McGraw Hill 1999 Analysis_for_Financial_Management.jpg.jpg achieving success in changing world markets Bentley, Trevor J. Primary Author mixed material 9780077073282 Berkshire McGraw Hill 1990 The_Business_of_Training.jpg.jpg