5 1 10 Murley, Peter Editor mixed material 9780566076886 Vermont Gower 1997 Handbook_of_Customer_Service.jpg.jpg how to create products and services customers want Osterwalder, Alexander Primary Author Pigneur, Yves Primary Author Bernarda, Greg Primary Author Smith, Alan Primary Author Papadakos, Patricia Illustrator mixed material 9781118968055 New Jersey John Wiley & Sons 2014 Value_Proposition_Design%2C_how_to_create_products_and_services_customers_want.jpg.jpg Bergevin, Real Primary Author Siegel, Winston Primary Author Simpson, Bruce Primary Author Kinder, Afshan Primary Author mixed material 9780470677438 Ontario John Wiley & Sons 2010 Call_centers_for_dummies.jpg.jpg Schneider, Benjamin Primary Author Bowen, David E. Primary Author mixed material 0875845703 Massachusetts Harvard University Press 1995 Winning_the_Service_Game.jpg.jpg Schmenner, Roger W. Primary Author mixed material 9780131804494 New Jersey Prentice Hall 1995 Service_Operations_Management.jpg.jpg