10 1 10 2015 : understand, implement, succeed! Jarvis, Alka Primary Author Palmes, Paul Primary Author mixed material 9780134524436 Massachusetts Pearson 2016 ISO_9001_2015.jpg.jpg meningkatkan mutu produk dengan hasil nyata Edi Nugroho Translator Brelin, Harvey K. Primary Author Davenport, Kimberly S. Primary Author Jennings, Lyell P. Primary Author Murphy, Paul F. Primary Author mixed material 9794420603 Jakarta PPM 1997 Focused_Quality.jpg.jpg Osada, Takashi Primary Author Mariani Gandamiharja Primary Author mixed material 9794420328 Jakarta Penerbit PPM 2000 Sikap_Kerja_5_Sl.jpg.jpg successful lean six sigma secrets to improve the bottom line Crabtree, Ron Editor mixed material 628586161702 s.l. MetaOps 2010 Driving_Operational_Excellence.jpg.jpg managing for total responsiveness Levit, Steve Primary Author mixed material 9780071134521 New York McGraw Hill 1994 Quality_Is_Just_the_Beginning.jpg.jpg from top-down control to bottom-up empowerment Johnson, H. Thomas Primary Author mixed material 0029165555 New York The Free Press 1992 Relevance_Regained.jpg.jpg Dale, B. G. Editor Plunkett, J. J. Editor mixed material 9780860035572 Hertfordshire Philip Allan 1990 Managing_Quality.jpg.jpg untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Primary Author mixed material 9799794422723 Jakarta PPM 2010 Business_Process_Mapping_Workbook.jpg.jpg the quality culture and quality trainer Thomas, Brian Alun Primary Author mixed material 9780077074722 Berkshire McGraw Hill 1992 Total_Quality_Training%2C_the_quality_culture_and_quality_trainer.jpg.jpg steering the corporation using hoshin planning Bechtell, Michele L. Primary Author mixed material 9780814423585 New York AMA Management Briefing 1995 The_Management_Compass%2C_steering_the_corporation_using_hoshin_planning.jpg.jpg