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Value Proposition Design : how to create products and services customers want

Value Proposition Design : how to create products and services customers want

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The Innovator's Dilemma : the revolutionary national bestseller that changed the way we do business

The Innovator's Dilemma : the revolutionary national bestseller that changed the way we do business

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Strategic Leadership The Missing Links

Strategic Leadership The Missing Links

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The Customer Driven Company : moving from talk to action

The Customer Driven Company : moving from talk to action

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The Handbook of Logistics & Distribution Management

The Handbook of Logistics & Distribution Management

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Service Marketing : people, technology, strategy

Service Marketing : people, technology, strategy

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Service Marketing : people, technology, strategy

Service Marketing : people, technology, strategy

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Call Centers for Dummies

Call Centers for Dummies

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Services Marketing : integrating customer focus across the firm

Services Marketing : integrating customer focus across the firm

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Winning the Service Game

Winning the Service Game

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